Privacy Policy
Welcome to the Royal Spins Privacy Policy. This page explains how we collect, use, and protect your personal information when you register, play, or otherwise use our services in Canada. We respect your privacy and describe below the types of data we collect, how we use it, who we share it with, and the choices available to you as an account holder.
Types of data we collect
We collect information that helps us open and operate your account, process transactions, and provide customer service. This includes personal data, technical data, and transactional data gathered directly from you and from your activity on our platform.
Personal data
Personal data may include your name, date of birth, address, email, phone number, government-issued ID for verification, and payment details. We use this information to verify your identity, prevent fraud, and meet our compliance responsibilities.
Technical data
Technical data covers device and connection information such as IP address, browser and operating system, device identifiers, screen size, and language settings. We also collect usage data about pages visited, session times, and interactions with our site or app.
Transactional data
Transactional data includes deposit and withdrawal records, wager history, game activity, bonuses claimed, and communications regarding payments. These records help us manage your account, resolve disputes, and maintain accurate financial records.
How we use your information
We use your data to create and manage your account, process deposits and withdrawals, verify identity, detect and prevent fraud, respond to support requests, and comply with legal obligations. We also use aggregated or anonymized data for internal reporting and to improve our services.
Data protection practices
We maintain physical, technical, and administrative safeguards to protect your information. Access to personal data is limited to authorized staff and service providers on a need-to-know basis. We use encryption and secure storage methods to protect data in transit and at rest, and we regularly review our security controls.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login and security, and analyse site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or device; blocking some cookies may affect site functionality.
Information sharing and third parties
We share personal information with service providers who perform services on our behalf, including payment processors, identity verification, fraud prevention, customer support, and IT hosting. We may disclose information when required by law or to protect our rights. We require partners to handle data securely and only for the purposes we specify.
User rights
As a user in Canada, you may have rights to access, correct, or delete personal information we hold about you. You can also request restriction of certain processing or object to direct marketing where applicable. For privacy requests or questions, contact us at [email protected].
Access, correction, and deletion of data
To update or correct your account details, sign in and use your profile settings or contact support. For deletion requests, we will assess the request against legal and operational retention requirements and respond with next steps. Some records may be retained for legitimate business or legal reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified by email to your registered address. For questions about this policy or our practices, reach out to [email protected].