User Privacy Policy

This Privacy Policy explains how Royal Spins collects, uses and protects personal information from players in Canada. We describe the types of data we gather, how we use it to operate accounts and process payments, the choices you have, and the steps we take to keep information secure. We aim to be clear about your privacy rights and how to contact us about your data.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your full name, date of birth, residential address, email address, phone number and government ID documents for identity checks. We also collect payment details required to process deposits and withdrawals. This information is used to manage your account and meet legal requirements.

Technical data

We collect technical information about your device and connection, including IP address, device identifiers, browser type, operating system and language settings. We also record login timestamps, session activity and cookies or similar tracking technologies used to provide and improve our services.

Transactional and activity data

We keep records of deposits, withdrawals, bets, game play, bonus activity, responsible gambling actions and support interactions. Transactional data is necessary to process payments, handle disputes and comply with anti-money laundering and fraud-prevention requirements.

Use of information

We use your information to open and manage accounts, verify identity, process payments, respond to support requests and investigate suspicious activity. Data is also used for compliance with applicable laws, to deliver service messages and to improve our website and games. With your consent we may send promotional communications; you can opt out at any time.

Data protection practices

We protect data with industry-standard technical and organisational measures including encryption, access controls and secure servers. Access to personal information is limited to staff and service providers who need it to perform their duties. We retain personal data only as long as necessary for the purposes described or to meet legal obligations, while keeping records required for compliance or fraud prevention.

Cookies and tracking technologies

We use cookies and similar tools for essential site functions, analytics and to personalise your experience. You can control cookie preferences through your browser settings or the cookie settings available in your account. Third-party providers may also place cookies for analytics or advertising purposes; their use is subject to their own policies.

User rights

Canadian users have rights to access, correct or request deletion of personal information, and to withdraw consent where processing is based on consent. You may also request restriction of processing or object to certain uses. Some requests may be limited where we must retain information for legal, regulatory or fraud-prevention reasons.

Access, correction and deletion of data

To exercise your rights contact our support team at [email protected]. We will verify your identity before responding and will handle requests promptly. If we refuse a request for legal reasons we will explain the basis for that decision, and we will retain limited records as required for compliance.

Information sharing and third parties

We share information with third-party service providers such as payment processors, identity verification vendors, analytics providers and fraud-prevention partners. We also disclose information when required by law or to protect against fraud. All third parties processing your data on our behalf are contractually required to protect it in line with this policy.

Privacy policy updates

We may update this policy to reflect operational or legal changes. Material changes will be posted on this page and, where appropriate, communicated to you through your account or email. Continued use of our services after updates indicates acceptance of the revised policy.