Terms of Use

These Terms and Conditions describe the rules that govern use of the Royal Spins platform and the relationship between our company and users in Canada. We set out your responsibilities as an account holder, how promotions and payments are handled, and the steps we take to verify accounts and resolve disputes. By using our site or apps you agree to follow these terms and any additional rules that apply to specific features or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or let others access your account. We may require identity verification and documentation before allowing withdrawals or continuing service. Only one account is permitted per person, household, or IP address unless we state otherwise. If we suspect fraud, collusion, account abuse, or unauthorized access, we may suspend or close accounts and hold funds pending investigation.

Eligibility requirements

To open and use an account you must be of legal gambling age in your province or territory and physically located in a region where our services are permitted. Minors and persons located in restricted jurisdictions are not allowed to register. You must provide true, complete, and current information when registering and during any verification process. Misrepresenting your identity or location may result in account closure and forfeiture of bonus funds.

Acceptable platform use

Use of the platform is subject to standard acceptable-use rules. You must not attempt to manipulate games, exploit bonuses, use bots or automated tools, or employ VPNs or other methods to bypass geo-restrictions. Activity intended to launder money, hide identity, or otherwise commit illegal acts is strictly prohibited. You must not harass support staff or other users, and you must comply with any reasonable request from our security or compliance teams.

General bonus and promotion rules

Bonuses and promotions are offered under specific promotional terms which form part of these Terms and Conditions. Wagering requirements, eligible games, maximum bet limits while wagering, contribution rates, expiry periods, and other conditions will be detailed in each promotion. We reserve the right to refuse, modify, or withdraw any bonus, and to reclaim bonus funds or winnings where we suspect abuse or error. Always read the promotional terms before claiming an offer.

Deposits and withdrawals

Deposits are accepted by the payment methods listed in your cashier and are subject to the provider’s terms. Withdrawals require completed verification checks and may be subject to identity, source-of-funds, and transaction reviews. We may set deposit and withdrawal limits, and large payouts may be processed in instalments where permitted. Processing times and any fees depend on the payment method and third-party providers.

Dispute resolution

If you have a complaint, contact our support team first at [email protected]. We aim to resolve issues promptly and will investigate reported concerns. If a dispute cannot be resolved through our support process, we will explain any applicable escalation or independent review options available under the law of the jurisdiction governing these Terms.

Updates to Terms and Conditions

We may update these Terms from time to time. Changes will be posted on the site and, where appropriate, we will notify you. Continued use of the service after changes are published constitutes acceptance of the updated Terms. If you have questions about these terms or any practice of RoyalSpins, please contact our support team.